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Terms and Conditions of Sale

Effective as of 16 October 2026

Article 1. Purpose

These terms and conditions of sale (the "Terms") apply to every order placed on denes.online by an individual acting for private purposes (the "customer"). They prevail over any other document. The customer accepts them by ticking the box provided before confirming her order. The applicable version is the one online on the day of the order.

Article 2. Seller

The website denes.online is operated by Denesfit FZE LLC, a free zone establishment registered with the Sharjah Publishing City Free Zone Authority (United Arab Emirates) under business license No. 4426766.01, with its registered office at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.

Email: denesfit@gmail.com. Manager: Shana Merle. Orders are prepared and shipped from France; shipping and returns address: DENES, 8 rue Morand, 75011 Paris, France.

Article 3. Products

DENES sells sports jumpsuits, with a built-in corset or in a comfort version. Each product page describes the cut, fabric, colours, available sizes and a size guide.

Photographs are as accurate as possible; slight colour differences may appear depending on the screen used. Products are offered while stocks last. If a product becomes unavailable after the order, the customer is informed and refunded within 14 days.

Article 4. Prices

Prices are shown in euros, all taxes included, excluding shipping costs. Shipping costs are displayed before the order is confirmed.

For deliveries outside the European Union, customs duties or local taxes may be charged by the carrier on delivery; they are payable by the customer.

DENES may change its prices at any time; the price charged is the one displayed when the order is confirmed.

Article 5. Orders

To place an order, the customer:

  1. adds the chosen products to her cart, with size and colour;
  2. enters her contact details and delivery address;
  3. chooses the shipping method;
  4. reviews the order summary and can correct it;
  5. accepts these Terms, then confirms and pays for her order.

The sale is concluded when payment is confirmed. An email summarising the order is then sent to the customer. DENES may refuse or cancel an order in the event of an unresolved prior dispute with the customer or suspected fraud.

Article 6. Payment

Payment is made online at the time of ordering, by bank card, PayPal or Apple Pay. Payments are processed securely by specialised payment providers; DENES never has access to card numbers.

Products remain the property of Denesfit FZE LLC until the price has been paid in full.

Article 7. Delivery

  • France: Colissimo, 2 to 4 working days, €8.80
  • International: partner carrier, 2 to 8 working days, €15

Orders are shipped from Paris as soon as possible; the times above run from shipment. A tracking number is sent by email. Delivery countries are those offered at checkout.

In any event, the order is delivered no later than 30 days after it is confirmed. Failing that, the customer may, after asking DENES to deliver within a reasonable additional period, cancel her order and receive a full refund.

The risk of loss or damage passes to the customer when she, or a person she designates, takes possession of the parcel. If the parcel arrives damaged, the customer reports it to the carrier on delivery where possible, and informs DENES as soon as possible at denesfit@gmail.com, with photos, so the claim can be handled.

The customer is responsible for the accuracy of the delivery address. If a parcel is returned to DENES because of an incorrect address or because it was not collected, the cost of re-shipping is payable by the customer.

Article 8. Right of withdrawal

The customer has 14 days from receipt of her order to withdraw, without giving any reason. Where an order is delivered in several parcels, the period runs from receipt of the last one.

To exercise this right, the customer informs DENES of her decision before the period expires, by email to denesfit@gmail.com, using the form in the appendix or any clear statement. She then returns the products no later than 14 days after informing DENES, to the following address: DENES – Returns, 8 rue Morand, 75011 Paris, France.

Return shipping costs are payable by the customer.

The customer may try on the products as she would in a shop. Products are returned complete, with their labels, preferably in their original packaging. The customer may be held liable for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product (product worn for sport, washed or damaged).

Article 9. Refunds

DENES refunds all sums paid, including standard shipping costs, no later than 14 days after being informed of the withdrawal. DENES may withhold the refund until it has received the products or until the customer has provided proof of having sent them back.

The refund is made using the payment method used for the order, unless the customer agrees otherwise, at no cost to her.

Exchanges: to exchange a size or colour, the customer contacts DENES at denesfit@gmail.com; exchanges are subject to availability.

Article 10. Legal guarantees

The customer benefits from the legal guarantees provided by the law of her country of residence, whatever these Terms say.

For customers residing in France:

  • Legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code): for 2 years from delivery, the customer can obtain the repair or replacement of a non-conforming product or, failing that, a price reduction or a refund. She does not have to prove the lack of conformity if it appears within this period.
  • Guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code): for 2 years from discovery of the defect, the customer can ask for the sale to be cancelled or for a price reduction.

The seller responsible for the conformity of the products is Denesfit FZE LLC, to which the customer sends any claim at denesfit@gmail.com or by post to DENES, 8 rue Morand, 75011 Paris, France.

The statutory notice below is an English translation for information; the French version prevails.

The consumer has two years from delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.

Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service over a period of more than two years, the legal guarantee applies to that digital content or service throughout the planned supply period. During this period, the consumer only needs to establish the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared.

The legal guarantee of conformity obliges the trader, where applicable, to provide all updates necessary to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer asks for the goods to be repaired but the seller imposes a replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.

The consumer may obtain a price reduction while keeping the goods, or end the contract and obtain a full refund against return of the goods, if:

  1. The trader refuses to repair or replace the goods;
  2. The repair or replacement takes place after a period of thirty days;
  3. The repair or replacement causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or the costs of installing the repaired or replacement goods;
  4. The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that an immediate price reduction or termination is justified. The consumer is then not required to request repair or replacement first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the goods are returned in working order.

The rights above derive from Articles L.217-1 to L.217-32 of the French Consumer Code.

A seller who in bad faith obstructs the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L.241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

To make a claim under a guarantee, the customer writes to denesfit@gmail.com describing the problem, with photos and her order number.

Article 11. Liability

Products must be cared for according to the instructions on their label. DENES cannot be held liable for damage resulting from improper use or care, or from a force majeure event preventing performance of the order. This clause does not limit the legal guarantees in Article 10 in any way.

Article 12. Personal data

Data collected when an order is placed is used to process and deliver it and to provide customer service. Its processing is described in the privacy policy. The customer can exercise her rights (access, rectification, erasure, objection, portability) by writing to denesfit@gmail.com.

Article 13. Customer service and complaints

For any question or complaint, the customer writes to denesfit@gmail.com. DENES replies as quickly as possible.

If a complaint is not resolved, the parties seek an amicable solution before taking any legal action.

Article 14. Governing law and disputes

These Terms are governed by French law. Customers residing in the European Union keep the protection of the mandatory provisions of the law of their country of residence.

In the event of a dispute, an amicable solution is sought first. Failing that, the customer may bring the matter before the court of her place of residence or of the place of delivery.

Appendix. Withdrawal form

Complete and return this form only if you wish to withdraw from your order.

To: Denesfit FZE LLC (DENES), Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, denesfit@gmail.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

  • Product(s): …
  • Order number: …
  • Ordered on: … / received on: …
  • Customer name: …
  • Customer address: …
  • Signature (only if this form is sent on paper): …
  • Date: …